Future Automotive Trends

The combined impact of increasing energy needs and the rising prices of parts have forced automakers, suppliers and marketers to find new ways of using technology to come up with better vehicles. New business trends are behind the transformation of the automotive manufacturing industry. By adopting these trends, manufacturers can better respond to global challenges like market uncertainty.

Rising oil and gas prices, air pollution, traffic jams and extensive media coverage of the global warming debate have increased the awareness of automotive customers with regards to environmental issues..

Drastic emission regulation for vehicles will affect most markets in four years but automakers product portfolios are insufficient to meet the demand for engines with low CO2 emissions rates. Zero emission vehicles are ripe for volume markets but RD partnerships are vital to the successful development of power and fuel cell technologies.

A system already in production will enable a car to stay some distance away from another vehicle on the road. Short-range radar braking systems will hit the market soon. In the future, self-guided cars will allow drivers to sleep, read or do other tasks while traveling. Future systems will employ digital imaging, special roadways and sensors to create driving commands.

Experts predict that cars in 2025 will be made from advanced polymer composites. They will be lighter but more reliable, recyclable and spacious with electric propulsion powered by direct hydrogen fuel cells. This will result in zero emissions and 100 to 120 mpg-gas equivalence for large SUVs, or up to about 200 for four to five-seater family sedans.

Fuel costs will be offset by using the vehicles as power stations while parked. Cells from millions of parked cars would plug into homes or the city power grids. The 20 to 40 kilowatt engines will make clean power that may be sold to utility companies or used privately.

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Automotive CRM Software – Putting Your Business on Track

Modern day business is customer-centric like never before. Whether it is the service sector or manufacturing industry, businesses are paying attention to each and every customer as if they are the only one. The sum total of all methods by which you can interact with your customers and deliver added value to them and build bonds that last, is known as customer relationship management or CRM. You can understand the needs of your existing customers and address them accordingly.

With automotive CRM software, you can take your business, large or small to the next level quite easily.

The main objective of having automotive CRM software is to manage the vast pool of customer data effectively. And the best part is that you do not incur excessive IT consulting costs when you use this type of software! So, you can easily enhance customer relations and easily retain existing customers at a low investment level.

The amount of customer data can be quite large if you run a sizable business. Automotive CRM software allows you to manage the specifics of every interaction with a customer.

With this software you can do the following with ease:

• Keep a track of previous deals
• Follow ups
• Order processing stage
• Appointments etc.

However, you should also know that there are various CRM software packages available nowadays. Needless to say, not all of them are worth their cost. So, you should choose one that has the features you need and applicability to your customer management needs.

The best automotive customer relationship management software allows you to make every customer feel special. This is because you have at your disposal, not just the details of the individual and the deal made, but also finer points about his or her preferences and expectations. Customers stick to those companies which remember them and value them. And since every industry is full of competition these days, you must have something other than your product or service to offer your customers. This ‘extra’ can be achieved by means of the software.

Here are the main advantages of using automotive CRM software:

• Clarification in the process of customer communication. Both you and your customer how to contact each other and follow ups to queries can be done quickly.
• Effective warranty management.
• Updated details of customer and product sold available for use at all times.
• Gaining customer confidence and loyalty. This can also lead to lead generation by referrals.

To sum up, automotive CRM software can definitely put your automobile business on the right track

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Enjoying a Career in Automotive Customer Service

If you enjoy working with the public, and if you love cars, you may want to take the time to learn more about the Advanced Automotive Service Advisor diploma programs offered by many automotive schools. Designed to prepare students for the front lines of the automotive industry- interacting with customers on a daily basis- the programs contain both theoretical and practical components to ensure that graduates are prepared to excel in the automotive market, either as Service Advisors, or as Parts Consultants. Specific skills taught to students include:

Time management
Automotive systems
Effective communication skills
How to resolve customer conflicts
Management of invoices, inventory, and warranties
Customer service and customer care
Basic operations of a dealership

Diplomas for Advanced Automotive Service Advisor programs always place a strong emphasis on learning software systems in computer labs. Competent software skills are key in any profession, and the ever-changing automotive industry is no exception. Often, a student will spend up to 50% of their time learning the systems which are the backbone of today’s car dealerships. Examples of software systems which are taught to Service Advisor and Parts Consultant students are:

The Reynolds & Reynolds® dealership system
Automotive Business Management Systems (ABMS)
The Snap-On Shop Key estimating tool
The International Parts Corporation (IPC) parts catalogue system

No Advanced Automotive Service Advisor diploma program would be complete without hands on study. Typically, students begin learning the basics of customer service in a simulated parts and service counter with multi-faceted role-playing. Students are exposed to typical customer interaction scenarios in order to develop their skills and increase their comfort level with public interaction. Constant feedback is provided by teachers to ensure that students learn how to adapt to the dynamic service department of a car dealership. Next, students take part in a mutli-week on-site internship where they are placed in an actual dealership. This phase of a student’s learning is critical, as they gain invaluable experience, make contacts, and learn what life as a Service Advisor or Parts Consultant is really like. Many students appreciate this real-world experience, and consider it an integral part of their education.

Throughout their program, students are encouraged to interact with their teachers, all of whom will have solid practical experience as well as sound theoretical knowledge. In the end, an Advanced Automotive Service Advisor diploma student can expect to graduate with the kind of training needed to be successful in today’s automotive market.

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